Ever sent a thank-you note to recognize a job well done?
Or filled out a corporate web form to acknowledge someone you saw doing a grand job? I have. I make a special effort for people in the lowly ranks of customer service and the service people who do not typically interact with the public.
The practice was brought sharply into my attention when I returned to London after living in the United States for twenty years. Something new was happening. It happened when riding those wonderful double-decker buses which serve London. Something that didn’t occur when I was growing up in London from childhood through my early twenties. As passengers alighted from the bus at a bus stop, often enough for me to notice, some passengers would call out loud, “thank you driver.” On a very crowded bus, on the same day as a train strike, the passenger ahead of me to get off said good and loud, “Ace job driver! Thank You.” I seconded the compliment, “Yes, thank you.”
I thought this new trait was brilliant and have incorporated the acknowledgement into my behavior — if I’m in the right mood. (I’m not perfect, but I try.)
Thank Less Jobs
In the English language, we have the terms, “thank less task” and “thank less job” which accurately reflects the daily grind of many who serve us without recognition. In my messages and emails of gratitude I observe that, “their dedication and skill should make them a good manager or trainer of others in the future.” The point here is to give a hint and boost, albeit small, to their employer to provide an opportunity for the worker to move up from their current post. Their efforts may otherwise go unnoticed for years.
I slogged thorough the website of a supermarket chain to locate and filled out the form to commend staffers, by name, at the store’s cafeteria. (I changed my reading glasses so I could accurately read their names on their shirt tags. I wanted my comments to find home, so to speak.) I end my message with the true observation, “You are very fortunate to have John or Jane on your staff.” Dedicated customer service staff are difficult to recruit.
I encourage all to make a tiny effort to appreciate someone.
I encourage all to make a tiny effort to appreciate someone. Being noticed and thanked for doing a “thank less task” might make a huge difference in someone’s life. The incidents do not have to be life changing for you. But a deliberate note of thanks to the receiver, well, it could be just the emotional upper which might change their lives.
Thank You for reading.
For examples, I’ve sent:
– Sent an email to Amtrak to commend two on-train staff for helping me find a more comfortable sleeping car room. I received an acknowledgment from Amtrak. And guess what? I happened to see the two again on another journey. They had received my email and thanked me for sending it.
– Filled out a card at KFC to note the super-efficient service of my counter server. Zoom, flash and I had I my order.
– A note to Denny’s restaurant group to note a kitchen supervisor. The computers and all the screens went down. It was Sunday brunch time too. “Ugh oh!” I thought. “It’ll be an hour before I get breakfast. Maybe I’ll leave.” Just then superman took over. One of the cook staff took all the paper orders and took charge. “Listen up, I need two brunch specials with spinach. Got that?” Yep, someone called back. He continued on and the place rolled on. I watched and was immensely impressed. I had to say something. I regret not saying something to the man personally, but he was busy as heck.